THE 2 SECOND RULE
The 2 Second Rule simply states that when you take 2 seconds to think before you respond, you are more likely to be more rational in your word choice or reaction. In the workplace, especially when there is a high priority in meeting the "bottom line", the atmosphere can be quite tensed. Taking 2 seconds before you speak or react, gives you an opportunity to check your emotions, guage the temper meter, and quickly determine if a response is even necessary. With all due respect to the " in the heat of the moment" incident, you can best believe that how you react may be the determining factor in how others respond to you!