Communicating in Conflict
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Communicating in Conflict

Communicating in Conflict

One of the most frequently asked questions is, "How can I communicate more effectively when in the middle of a conflict?"

I don't know if there is one single answer that fits every situation, but what I do know is that every person wants to be heard, understood, and have the opportunity to voice what is important to him or her. 

I would like to offer seven strategies for masteringcommunication more effectively, so that any individual seeking to come to an amicable resolution can better manage conflict.

I also offer a seminar/workshop for organizations and businesses, as well as to those who choose a private coaching package, on Interpersonal Communication which gets more in detailed about the communication style of those by whom you are most influenced. 

Let's look at the following strategies:

1. It is easy to be reactive in a conflict. Instead, try remaining calm and gentle when you are confronting conflict. Make sure you gather all the information necessary to give an informed response, as opposed to an irrational rant. By so doing, you will find that your example may very well set the precedence.

2. Be careful to stick to the facts. Ensuring that what you are addressing is factual, truthful, and accurate, will open the door for clarity and understanding. Give and ask for concise examples.

3. Always remember that you answer to a Higher Calling, who judges all things rightly. Make sure that you are on the side of being moral and correct. Refuse to match any display of hostility, disrespect, or discourtesy.

4. Take the time to use words that foster healing and understanding. Often times, when you are listening and using words that are empathetic, it softens the attack of the person with whom you are in conflict, and softens your approach.

5. Maintain a teachable spirit. No one knows it all, or gets it all right all of the time. You may learn something very valuable during the resolution of a conflict. Release the need to be right (even when you are).

6. You are valuable, and so is everyone else. When you elect to add value to others, you raise the bar of standard, lessening the feeling of inadequacy or condescension. 

7. When facing an impasse, give yourself permission to retreat to your own space. It may be possible to re-visit a conflict when there is less tension.

We inform to transform!

Make this your BEST day ever!





6 Comments to Communicating in Conflict:

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Chiquita Suggs on Wednesday, November 20, 2013 9:02 PM
Hello Stephanie, This information on Communicating in Conflict is very good. These are valuable and useful tips. Thanks for sharing. I am going to pass this on to our training coordinator to see about getting you to do a seminar. Chiquita
Reply to comment
 
Steph on Thursday, November 21, 2013 1:33 PM
Hi Chiquita! That's great! Thank you so much for your visit, input, and recommendation. Would absolutely appreciate that! Hope to see you soon!


Cheryl on Tuesday, November 26, 2013 7:51 AM
Stephanie the information presented is very informative and practical. I recently dealt with an employee concern(s) and used the information to come with a resolution that stay within the policy and guidelines set by the company. The material was both useful I was able to stick with the agenda and when distracted by material that was not part of the agenda, I could easily get back to the agenda without error. So Again thank you:)
Reply to comment
 
Steph on Wednesday, November 27, 2013 12:43 AM
Cheryl, thank you so much for your comment. I am very glad that you found the information both helpful and practical. How exciting it was to read your comment. Please feel free to share this great information with your co-workers, friends, and family. Come back and visit real soon. ~steph


Kathy Smith on Monday, December 02, 2013 9:37 AM
I am going to print this out and it will become part of my bible. I want to implement this approach in my everyday life. Steph is good!!!! My Girl!
Reply to comment
 
Steph on Tuesday, March 25, 2014 8:45 PM
Thank you Kathy for visiting. I am glad that the information is quite useful to you. Come back soon!

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