Communicating in Conflict
One of the most frequently asked questions is, "How can I communicate more effectively when in the middle of a conflict?"
I don't know if there is one single answer that fits every situation, but what I do know is that every person wants to be heard, understood, and have the opportunity to voice what is important to him or her.
I would like to offer seven strategies for masteringcommunication more effectively, so that any individual seeking to come to an amicable resolution can better manage conflict.
I also offer a seminar/workshop for organizations and businesses, as well as to those who choose a private coaching package, on Interpersonal Communication which gets more in detailed about the communication style of those by whom you are most influenced.
Let's look at the following strategies:
1. It is easy to be reactive in a conflict. Instead, try remaining calm and gentle when you are confronting conflict. Make sure you gather all the information necessary to give an informed response, as opposed to an irrational rant. By so doing, you will find that your example may very well set the precedence.
2. Be careful to stick to the facts. Ensuring that what you are addressing is factual, truthful, and accurate, will open the door for clarity and understanding. Give and ask for concise examples.
3. Always remember that you answer to a Higher Calling, who judges all things rightly. Make sure that you are on the side of being moral and correct. Refuse to match any display of hostility, disrespect, or discourtesy.
4. Take the time to use words that foster healing and understanding. Often times, when you are listening and using words that are empathetic, it softens the attack of the person with whom you are in conflict, and softens your approach.
5. Maintain a teachable spirit. No one knows it all, or gets it all right all of the time. You may learn something very valuable during the resolution of a conflict. Release the need to be right (even when you are).
6. You are valuable, and so is everyone else. When you elect to add value to others, you raise the bar of standard, lessening the feeling of inadequacy or condescension.
7. When facing an impasse, give yourself permission to retreat to your own space. It may be possible to re-visit a conflict when there is less tension.
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