Did you know that behaviorists (Skinner, Thordike, and Watson) propose that it takes 21 days to make or break a habit? A habit is simply unchecked or repeated behavior that has nearly become second-nature to the individual.
Personal change can only help Corporate change. You can't be responsible for other people's behavior, but you can certainly take ownership and change yours, and this is where it begins.
Do realize that in most cases, our behavior is systemic of interconnected other behaviors or predispositions that are going on throughout our body, and our lifetime. So be patient with yourself, be kind to yourself, and be gentle, because these habits were not formed over night! But success is yours for the asking!
Let's get going because change is taking place right now!
1. First order of business is to write (identify) in specific terms recognizable current behaviors: Taking a look at the conditions in which they occur is necessary, because it gives you a realistic scope of what you are dealing with. Think about your first response or reaction when you are dealing with your team members in a staff meeting. Are you listening when a customer is speaking, or are you rushing to make your next point? What type of disposition do you have when you are questioned by management or other team members? Are you quick to share negativity with others?
2. In a previous post, I mentioned that you can either impact or be impacted. In this case, you do the impacting! Give careful thought and consideration on how your behavior impacts the company/organization, services and sales, and other work-related relationships. Do people view you as defensive? Challenging management's authority? Undermining staff's point of view? Are you approachable by other staff members? Does your customer base feel you have their best interest at heart?
3. The next step is to think about how you can introduce or incorporate new behaviors. You've got to create a game plan for your success. One way to start is by deciding that you are going to be consistent. Think before you speak. Follow the "2 Second Rule" on my homepage. Listen and hear your team members out without interrupting. It's perfectly fine to disagree, but do so with respect. Brush up on your communication skills. Give customers, or staff members your undivided attention when they are speaking to you. It tells them that you value their point of view; and are receptive to what they have to say. Stay cool, calm, and collected. Maintaining a level of professionalism will work in your favor.
4. There should be at least one person with whom you can be held accountable to. Find a trusted friend or team member to give you honest feedback on how you are developing. Just check from time to time to make sure you are coming across more positive, are being more receptive, and are being viewed as cooperative and engaging.
5. Start each day with positive affirmations. You can set the precedence for the day when you start off on a positive note. Set the right energy in motion. There are books, passages, quotes, and other positive readings that can really assist you in learning to new behaviors. Here's one to get you started:
"Sow an act, and you reap a habit; sow a habit, and you reap a character; sow a character, and you reap a destiny" G.D. Boardman
Walk into your Destiny and Make this your BEST day ever!!